Q. My email address has expired. What should I do?
Please get in touch with Student Registration using the Contact Form.
Q. How can I find my identification number?
Your identification number is one of the following:
Undergraduates: UCAS Personal Identification Number
PGCE Students: GTTR Personal Identification Number
Postgraduate Students: Applicant ID (also known as Student ID)
The identification number is usually nine digit long and beginning with a 3.
If you are still unsure, then please use the Contact Form to get in touch.
Q. I am a new international undergraduate student but do not have a UCAS number. What should I do?
Please get in touch with Student Registration using the Contact Form.
Q. I am going to start a Postgraduate course but the system does not recognise my ID number. What should I do?
Please make sure that you are using your Unique Student Number (also known as Applicant ID), not your application number- they were both sent to you in the same email (apart from ICE and Judge Students).
Q. I get the error message 'Unable to verify data you have entered against data held in the database', what should I do?
The message means that there is a mis-match between the data you are entering to create an account and the data in the system. The most common mis-match is caused by dates- please enter dates in the order day, month, year. If you are still having problems please send a screenshot of the information you are entering as an attachment to the Contact Form.