Q. Can I change my login name?
No, sorry, that is not possible. Even if it is an email address that you no longer have access to, it is just a login name and it is not recorded as your email address.
Q. I have received an error message of "Please return to the Login Page for the specific application you requested"
If you receive this message you can still continue with the Student Registration Exercise by clicking on "Student Registration" that will appear in the list underneath the error message.
Q. I am a new student and I have lost/forgotten my user name. Where can I find it?
Your user name is the email address that you used in your application. Please be aware that the email field is case-sensitive.
Q. I am a new student and I have lost/forgotten my password. How do I obtain a new one?
You can request a new password by clicking "Forgotten password?" on the login page. Your new password will be emailed to you.
Q. I am an existing student and I don't know my password. What should I do?
You will need to take some form of photo ID to your College's IT staff when you arrive, and ask for a Password Reset Token.
Q. I am a new student and I created and account but when I log in there is no option to complete the Student Registration Exercise. What should I do?
Unless you have received an email invitation from us asking for you to complete the Student Registration Exercise, you may not be on the Student Registration system yet. You cannot compete the Student Registration Exercise until your place is fully confirmed.
If you are unsure, then please get in touch using the Contact Form.
Q. I have just finished one course and am about to start another one soon but my university password is not working. What should I do?
Please complete the Registration exercise as a new student.