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Cambridge students

 

All students are required to complete Student Registration on an annual basis. This is to make sure that the information held on your student record is correct: It is not a way of registering for, or applying for, a course of study

New students

You will need to create an account and log in to Self Service.

Existing students

You will need to log in (using RAVEN access) to CamSIS Self-Service.

When to register

You will receive an email asking you to log in to your Self-Service account and complete the Student Registration process. You must complete your student registration by the deadline given in your email and are advised to undertake this as soon as possible. Registration is designed to be a simple process and will only take a few minutes.

Having problems?

New students

Please be aware that the email field is case-sensitive

Q. I have lost/forgotten my user name. Where can I find it?
A.
Your user name is the email address that we used to contact you.

Q. I have lost/forgotten my password. How can I obtain a new one?
A.
You can request a new password by clicking "Forgotten password?" on the login page. Your new password will be e-mailed to you.

Q. I don't know my identification number?
A.
Please email student.registration@admin.cam.ac.uk with your full name, date of birth and your programme of study.

Q. I am a new international undergraduate student but do not have a UCAS number. What should I do?
A.
Please email student.registration@admin.cam.ac.uk with your full name, date of birth and your programme of study.

Q. I am going to start a graduate course but the system does not recognise my ID number. What should I do?
A.
Please make sure that you are using your Unique Student Number (also known as Applicant ID), not your application number - they were both sent to you in the same email.

Q. Can I have access to my Cambridge email?
A.
You will receive access to your email address once you have completed the registration process.

Q. When I log-in, I can only see links to the Cambridge Bursary Scheme and Student Questionnaires, how do I access my personal information/supervisor information/apply for things?
A.
You will not be able to access any more of the features of Self Service until the first day of your fist term (1 October/5 January/10 or 17 April).

Q. I can't see the link to Collect my UIS accounts, what should I do?
A.
If you have logged in, are in CamSIS Self Service and there is no link to collect your UIS accounts, you have already collected your account.

 

Continuing students

Q. I am a continuing student. Do I need to register?
A.
Yes, you will need to complete Student Registration on an annual basis until you have officially completed your studies. If you have completed one course at Cambridge, e.g. an undergraduate degree, and are now taking a second course, e.g. a graduate degree, you will need to register each year.

Q. I have just finished one course and am about to start another one but my Raven password is not working. What should I do?

A. Please complete the Registration Exercise as a new student.

Q. I am a current student studying abroad. Do I still need to register?
A.
Yes, you will need to complete Student Registration.

Q. I am enrolled on a current programme of study but am taking a break from my studies. Do I still need to register?
A.
You do need to complete Student Registration, unless you are away from your studies for the whole academical year (Michaelmas Term 2016, Lent Term 2017 and Easter Term 2017).

Q. I have been registered for my PhD but I am still being shown as CPGS. What should I do?
A.
Please complete the student registration exercise. When your Degree Committee informs the Student Registry of your registration for the PhD, your record will be updated.

Q. My ethnicity is shown as blank. There is no way to add my ethnicity but the system will not let me progress until I do so. What should I do?
A.
Please email student.registration@admin.cam.ac.uk with your full name, date of birth and your programme of study.

Q. How can I change my photograph?
A.
Please contact the Card Office Representative at your college. A list of Card Representatives is available on the University's Card Representative page.

Q. My permanent residence has changed since I came to Cambridge, how can I change what is recorded?
A.
Permanent residence is a historical record of where you lived before you came to Cambridge. It should not be changed.

 

All students

Q. I logged in and the page was not displayed correctly. What should I do?
A.
Please close your browser completely and start again.

Q. I entered the wrong details while signing in and now I cannot get back to the right page to sign in again. What should I do?
A.
Clear your browser cache and then navigate to the sign-in page.

Q. How do I know that I have completed Student Registration successfully?
A.
At the end of the registration process, click ‘Finish’ and you will see the message 'You have completed Student Registration'.

Problems with initial access?

Q. Who should I ask if I am having difficulty with Student Registration?
A.
Firstly, you should refer to the FAQs above to see whether your query can be resolved. If not, email Student Registration (student.registration@admin.cam.ac.uk)with your query.

Q. Who should I ask if I am having difficulty in obtaining my University Information Services (UIS) accounts?
A.
Please refer to the web pages at http://www.ucs.cam.ac.uk/linkpages/newcomers.

Q. What happens if I have forgotten my password?
A.
You will need to take some form of photo ID to your College's IT staff when you arrive, and ask for a Password Reset Token.

Q. What do I do if I click the Next button to collect my accounts and nothing happens?
A.
Check your pop up blocker. If this takes a while and you see a Timestamp too far in past message please go back to Student Self Service Home page and click Collect my UIS accounts to get the Next button back again.

Q. How do I deal with the pop-up blocker in common web browsers?
A.
You need to disable the pop-up blocker for this site. The relevant help pages for some popular browsers are listed below:

 

If you have any problems not covered by the frequently asked questions above please contact Student Registration (student.registration@admin.cam.ac.uk).