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Q. My email address has expired. What should I do?

Please get in touch with Student Registration using the Contact Form.

Q. How can I find my identification number?

Your identification number is one of the following:

Undergraduates: UCAS Personal Identification Number

PGCE Students: GTTR Personal Identification Number

Graduate Students: Applicant ID (also known as Student ID)

The identification number is usually nine digit long and beginning with a 3.

If you are still unsure, then please use the Contact Form to get in touch.

Q. I am a new international undergraduate student but do not have a UCAS number. What should I do?

Please get in touch with Student Registration using the Contact Form.

Q. I am going to start a graduate course but the system does not recognise my ID number. What should I do?

Please make sure that you are using your Unique Student Number (also known as Applicant ID), not your application number- they were both sent to you in the same email.

Q. I get the error message 'Unable to verify data you have entered against data held in the database', what should I do?

The message means that there is a mis-match between the data you are entering to create an account and the data in the system. The most common mis-match is caused by dates- please enter dates in the order day, month, year.

Q. I get the error message 'The email address you have provided could not be found in our system. If you have not already registered for Student Self Service access, click the link on this page. Please check that you have typed in your details correctly and try again". My details are correct, what should I do?

Please check that the title at under the blue stripe is 'Create an Account' and not 'Forgotten Password'.