There are two principal rules for solving problems:
- Do not delay - try to sort the problem out locally (that is, through your College, or your Department/Faculty) at the earliest opportunity.
- Try the most direct approach possible in the first instance.
Most problems can be resolved quickly and efficiently by simple consultation or discussion with the right person – such as a Tutor, Senior Tutor or Graduate Tutor, Director of Studies, Supervisor, Advisor, Director of Graduate Education, Course Director, or Head of Department; they might be able to solve the problem direct, to intervene or at least offer suitable advice about how to proceed or where to go for assistance or advice.
Complaints and appeals
The best source of information is the complaints and appeals pages on the Academic Division website.