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Q. I logged in and the page was not displayed correctly. What should I do?

Please close your browser completely and start again.

Q. I entered the wrong details while signing in and now I cannot get back to the right page to sign in again. What should I do?

Clear your browser cache and then navigate to the sign-in page.

Q. How do I deal with the pop-up blocker in common web browsers?

You need to disable the pop-up blocker for this site. The relevant help pages for some popular browsers are listed below.

Chrome help page

Firefox help page

Internet explorer

Q. When I try to click the link to access my University accounts, it tells me to wait 10 seconds before trying again. Nothing has appeared. What should I do?

You need to disable the pop-up blocker for this site. The relevant help pages for some popular browsers are listed below.

Chrome help page

Firefox help page

Internet explorer

Q. I cannot see a 'Tasks' tile on my screen?

If you cannot see a tasks tile but can see other tiles you can manually add the tasks tile. Please click on the actions list icon in the top right hand corner of your screen (three white dots in a vertical line)

Then click on Personalise Homepage.

On the next screen click on the 'Add Tile' button.  Tasks should then be in the list that comes up, click on tasks and the tile should then appear on the front page of tiles.